Jetson Orin Nano Configuration Desktop Issue

Issue Overview

Users have reported difficulties with the Nvidia Jetson Orin Nano Developer Kit, specifically encountering a problem where the system fails to reach the configuration desktop after flashing the device. Symptoms include a black screen after booting, with some users noting that the device powers on but does not complete the startup sequence. This issue typically arises during the initial setup phase, particularly after following flashing instructions for external storage like NVME SSDs. Users have experienced this issue consistently, indicating it may be a common problem affecting multiple devices. The impact on user experience is significant as it prevents access to the operating system and development environment, hindering project initiation.

Possible Causes

1. Hardware Incompatibilities or Defects: Issues may arise from using unsupported or faulty hardware components, such as incompatible NVME SSDs or power supplies.
2. Software Bugs or Conflicts: The use of JetPack 6, which is still in developer preview, could lead to instability and bugs that prevent proper booting.
3. Configuration Errors: Incorrect configurations during the flashing process or failure to follow specific setup instructions can lead to boot failures.
4. Driver Issues: Outdated or incorrect drivers may not support the hardware properly, causing failures during the boot process.
5. Environmental Factors: Insufficient power supply (e.g., incorrect voltage or amperage) can lead to inadequate performance during startup.
6. User Errors or Misconfigurations: Missteps in following setup guides or using incorrect commands can lead to issues during installation.

Troubleshooting Steps, Solutions & Fixes

1. Check Power Supply:

   • Ensure that you are using a compatible power supply (19V for Orin Nano).
   • Verify that the power supply is functioning correctly.

2. Use Correct Flashing Procedure:

   • Follow the official flashing guide precisely. For example, use the command:

     sudo ./tools/kernel_flash/l4t_initrd_flash.sh --external-device nvme0n1p1 -p "-c bootloader/generic/cfg/flash_t234_qspi.xml" --showlogs --network usb0
     

   • Ensure you are using JetPack 5 instead of JetPack 6 for initial setups as it is more stable.

3. Boot in Recovery Mode:

   • To enter recovery mode, connect pins 9 and 10 on the Button Header while powering on the device.
   • Use this mode to re-flash the device if necessary.

4. Update Firmware:

   • Check if your Jetson Orin Nano has the latest firmware installed by following instructions from NVIDIA’s documentation.

5. Log Analysis:

   • Review logs generated during the flashing process for any errors or warnings that could indicate what went wrong.
   • Use commands like dmesg to check system logs post-boot.

6. Testing Different Configurations:

   • If using an NVME SSD, try booting from a microSD card instead to see if the issue persists.
   • Test with different peripherals (keyboard/mouse) and displays to rule out compatibility issues.

7. Community Resources and Documentation:

   • Refer to community forums like NVIDIA’s developer forums for similar issues and solutions shared by other users.
   • Utilize NVIDIA’s official documentation for troubleshooting tips and best practices.

8. Export Logs for Support:

   • If problems persist, export logs from SDK Manager using the "EXPORT LOGS" feature and share them with support communities for further assistance.

9. Best Practices for Future Use:

   • Always use stable releases of software and firmware when setting up new hardware.
   • Regularly check for updates and community feedback regarding known issues with new releases.

By systematically following these troubleshooting steps, users should be able to diagnose and potentially resolve issues preventing their Jetson Orin Nano from reaching the configuration desktop successfully.