Got empty programs response from NVIDIA developer server error on SDK Manager attempted login

Issue Overview

Users are encountering the error message “Got empty programs response from NVIDIA developer server” when attempting to log in to the NVIDIA SDK Manager. This issue has been reported on both Ubuntu 20.04 and 22.04 during the developer login handshake, specifically after a browser redirect. The error prevents users from accessing necessary SDKs and tools for development, significantly impacting their ability to work with NVIDIA Jetson products.

The problem appears consistently across multiple attempts and versions of the SDK Manager (notably version 21). Users have noted that they face difficulties downloading older versions of the SDK Manager due to access restrictions, even when logged into their NVIDIA developer accounts. The inability to log in or download required software hampers development efforts and can lead to frustration among users who rely on these tools for their projects.

Possible Causes

  1. Developer Program Membership: Users must be members of the NVIDIA Developer Program to access certain downloads. Failure to join this program can result in access denial messages.
  2. Account Configuration: If users do not select the option to join the Developer Program during account creation, they may face login issues later.
  3. Software Bugs: There may be unresolved bugs within SDK Manager that affect login functionality.
  4. Network Issues: Poor network connectivity or firewall settings could interfere with the login process.
  5. Version Compatibility: Using an incompatible version of SDK Manager with the operating system or JetPack version may lead to errors.
  6. User Misconfiguration: Incorrect account credentials or settings could also cause login failures.

Troubleshooting Steps, Solutions & Fixes

  1. Check Developer Program Membership:

    • Ensure you are a member of the NVIDIA Developer Program. If not, visit the developer program page and request access.
    • Confirm membership by checking your account settings.
  2. Recreate Account with Proper Settings:

    • If you missed the option to join the Developer Program during account creation, consider creating a new account with that option selected.
  3. Update or Reinstall SDK Manager:

    • Uninstall any existing versions of SDK Manager.
    • Download and install the latest version directly from the NVIDIA Developer Zone.
    • Use terminal commands for installation:
      sudo apt install ./sdkmanager_[version]-[build#]_amd64.deb
      
  4. Verify Network Connectivity:

    • Check your internet connection and ensure that there are no firewall settings blocking access to NVIDIA servers.
    • Test connectivity by accessing other websites or services.
  5. Use QR Code Login Option:

    • If traditional login fails, try using the QR code login method available on the SDK Manager login screen.
  6. Run SDK Manager Offline:

    • If you have previously downloaded required files, you can run SDK Manager in offline mode by selecting “offline from local folder” during startup.
  7. Check for Software Updates:

    • Regularly check for updates to both your operating system and SDK Manager to ensure compatibility and resolve any known issues.
  8. Consult Documentation:

    • Refer to NVIDIA’s official documentation for detailed installation and troubleshooting guidance.
  9. Community Support:

    • Engage with community forums for additional insights and shared experiences from other users who faced similar issues.
  10. Recommended Approach:

    • Many users have successfully resolved their issues by ensuring they are members of the Developer Program and reinstalling the SDK Manager with proper configurations.

By following these steps, users can effectively troubleshoot and resolve issues related to logging into NVIDIA’s SDK Manager, ensuring smoother development experiences with their Jetson devices.

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