Orin Nano 8GB Randomly Hangs or Freezes
Issue Overview
Users have reported that the Jetson Orin Nano 8GB unit experiences random hangs or freezes. These issues can occur under varying conditions, such as during idle states or while the system is under load. In some cases, the device freezes consistently after connecting a USB keyboard, particularly a Logitech model, within 15 to 30 seconds of use. The problem appears sporadic; it may function properly for durations ranging from 5 minutes to 2 hours before freezing again.
The user has attempted several troubleshooting steps, including:
- Re-seating the unit
- Re-flashing the device with JetPack version 5.1.2
- Changing the power supply
Currently, the user is waiting for a TTL to USB cable to check logs for further insights into the crashes. There is a possibility that the device may need to be returned for warranty service (RMA).
Possible Causes
Several potential causes for the hanging and freezing issues have been identified:
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Hardware Incompatibilities or Defects: The hardware may not be functioning correctly due to defects or incompatibilities with other components.
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Software Bugs or Conflicts: Issues in the JetPack software or conflicts with specific applications could lead to system instability.
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Configuration Errors: Incorrect settings in system configuration might cause unexpected behavior during operation.
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Driver Issues: Outdated or incompatible drivers, particularly for peripherals like Wi-Fi and Bluetooth modules, could lead to system hangs.
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Environmental Factors: External factors such as inadequate power supply or overheating could contribute to system instability.
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User Errors or Misconfigurations: Incorrect usage patterns or settings by users may inadvertently lead to freezing.
Troubleshooting Steps, Solutions & Fixes
To address the hanging and freezing issues on the Jetson Orin Nano, follow these comprehensive troubleshooting steps:
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Check Power Supply:
- Ensure that the power supply meets the specifications required by the Jetson Orin Nano.
- Consider testing with a different power supply known to be functional.
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Disable Wi-Fi:
- As noted in user reports, disabling Wi-Fi significantly reduces freezing incidents.
- To disable Wi-Fi, access network settings and turn off Wi-Fi functionality.
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Log Analysis:
- Use a TTL to USB cable to connect to the Jetson and capture logs when crashes occur.
- Analyze logs for errors related to GPU operations or other critical failures (e.g.,
nvgpu: ... Job on channel timed out).
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Driver Updates:
- Ensure all drivers are up-to-date, especially for Wi-Fi and Bluetooth modules.
- Check NVIDIA’s official site for any available driver updates.
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Test Different Configurations:
- Try using a different keyboard or mouse, especially if using Bluetooth devices.
- If possible, test with another known good Wi-Fi module.
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Re-flash JetPack:
- Consider re-flashing with JetPack version 5.1.2 using SDK Manager.
- Ensure that you are following proper flashing procedures and that your board is in recovery mode when flashing.
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Monitor Temperature:
- Check if the unit is overheating during use; ensure proper cooling solutions are in place (heatsinks/fans).
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Check for Environmental Factors:
- Ensure that the device is operating in an environment within recommended temperature ranges and that power supply fluctuations are minimized.
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Documentation and Support:
- Refer to NVIDIA’s documentation for any updates related to known issues with specific hardware configurations.
- Consider reaching out to NVIDIA support if problems persist after attempting these solutions.
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Best Practices for Future Prevention:
- Regularly update software and drivers.
- Maintain a clean operating environment free from excessive heat and dust.
By following these steps, users can systematically diagnose and potentially resolve issues related to their Jetson Orin Nano units hanging or freezing unexpectedly. If issues remain unresolved after these attempts, further investigation into hardware defects may be warranted.