Jetson Orin Nano Dev Board: JetPack 6 Crashing Issues

ByPiveral Hours Updated on
Comments 2 Comments

Issue Overview

Users of the Nvidia Jetson Orin Nano Dev board have reported frequent crashes when running JetPack 6 on Ubuntu 22.04. The symptoms include:

  • Errors: Users encounter an internal error message stating, "Sorry, Ubuntu 22.04 has experienced an internal error" related to the executable path /usr/libexec/tracker-extract-3.

  • Application Crashes: Multiple applications, such as Yelp (/usr/bin/yelp) and Seahorse (/usr/bin/seahorse), close unexpectedly.

  • Wi-Fi Connectivity Issues: The Wi-Fi connection fails to establish, indicated by three dots on the status bar, suggesting a lack of internet connectivity.

This problem occurs during the initial setup and after reinstallation of the JetPack image, indicating a persistent issue that affects user experience significantly. Users have expressed frustration due to the inability to utilize their development kits effectively.

Possible Causes

Several potential causes for these issues have been identified:

  • Hardware Incompatibilities or Defects: If the Jetson Orin Nano hardware has defects or is incompatible with JetPack 6, it may lead to system instability.

  • Software Bugs or Conflicts: Bugs in JetPack 6 or conflicts with existing software on Ubuntu 22.04 could trigger crashes.

  • Configuration Errors: Incorrect configuration settings during installation could result in unexpected behavior and application failures.

  • Driver Issues: Outdated or incorrect drivers may cause hardware components (like Wi-Fi) to malfunction.

  • Environmental Factors: Power supply issues or overheating could impact system performance and stability.

  • User Errors or Misconfigurations: Improper installation procedures by users can lead to these problems, especially if not following recommended practices.

Troubleshooting Steps, Solutions & Fixes

To diagnose and potentially resolve the crashing issues with the Nvidia Jetson Orin Nano Dev board, follow these steps:

  1. Verify Installation Method:

    • Ensure that you are using the NVIDIA SDK Manager for flashing the device. This method is recommended over manual flashing.
    • If you have used an SD card image directly, consider reinstalling using SDK Manager.

  2. Reinstall JetPack via SDK Manager:

  3. Check for Software Updates:

    • Ensure that all software packages are up to date. Use the following commands in the terminal: 
      sudo apt update
sudo apt upgrade

  4. Driver Verification:

    • Check if all necessary drivers are installed and updated. This can be done via SDK Manager or through terminal commands specific to your hardware components.

  5. Isolate Hardware Issues:

    • Test with different power supplies or USB peripherals to rule out hardware malfunction.
    • If possible, try using another Jetson Orin Nano board to see if the issue persists.

  6. Review System Logs:

    • Check system logs for any additional error messages that could provide insight into application crashes: 
      journalctl -xe

  7. Wi-Fi Configuration Troubleshooting:

    • If Wi-Fi is not connecting, check network settings and ensure that drivers for Wi-Fi are properly installed.
    • You can also try connecting via Ethernet as a temporary solution.

  8. Community Support and Documentation:

    • Engage with community forums for additional support and shared experiences from other users facing similar issues.
    • Refer to NVIDIA’s documentation for troubleshooting tips specific to JetPack and Jetson devices.

  9. Best Practices for Future Installations:

    • Always use SDK Manager for installations.
    • Keep your system updated regularly.
    • Follow official guides closely during setup procedures to avoid misconfigurations.

By following these troubleshooting steps, users should be able to diagnose and potentially resolve the crashing issues associated with their Nvidia Jetson Orin Nano Dev board running JetPack 6.

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2 Comments

  1. I am seeing the first two issues but WiFi is fine. Exactly the same error messages. Getting annoying now losing 30 mins or so for each reflash with a slight change to see if it makes a difference! Anyone found a solution??

    Reply

    1. Hi Paul,

      It’s helpful that you’ve confirmed you’re seeing the same Ubuntu internal error and application crashes as others, but your Wi-Fi is working. This helps narrow down the potential causes for your specific situation.

      Since you’ve already tried reflashing multiple times with slight variations, and it hasn’t resolved the core issues, let’s explore some other avenues before you go through that process again. Reflashing is time-consuming, and we want to avoid unnecessary repetitions.

      Here are a few things you could try based on the information in the article and considering your feedback:

      Focus on Software Updates (Beyond Initial Flash): Even after flashing, it’s worth ensuring all packages are completely up-to-date. Could you try running these commands in the terminal after a fresh flash (and connecting via Ethernet if you haven’t already):

      sudo apt update
      sudo apt upgrade
      content_copy
      download
      Use code with caution.
      Bash

      Sometimes updates roll in shortly after a new image is released, and this could address underlying library or dependency issues.

      Investigate tracker-extract-3 Specifically: Since the error message points to /usr/libexec/tracker-extract-3, let’s try looking into that. It’s part of the Tracker indexing service. You could try:

      Disabling Tracker temporarily: See if the crashes stop. You can usually do this in the system settings (search for “Startup Applications” or “Indexing”). If disabling it helps, it points to an issue within Tracker itself.

      Reinstalling Tracker: Try reinstalling the Tracker packages:

      sudo apt remove –purge tracker3
      sudo apt install tracker3
      content_copy
      download
      Use code with caution.
      Bash

      This ensures a clean installation of the indexing service.

      Check System Logs More Closely: When the crashes occur, take a closer look at the output of journalctl -xe. Are there any other error messages or warnings appearing immediately before the “Ubuntu internal error” or the application crashes? Sometimes these provide crucial clues. Pay attention to timestamps.

      Consider Other Installed Software: Have you installed any other software or made significant system changes after the initial flash? There’s a possibility of a conflict with another application. If so, try temporarily removing recently installed software to see if it makes a difference.

      Driver Issues (Less Likely with WiFi Working, but still worth checking): While your Wi-Fi is working, other drivers could still be problematic. The SDK Manager should handle this, but it’s worth confirming. If you recall making any specific driver installations, double-check their compatibility.

      Regarding your Reflashing Attempts:

      To help us understand why reflashing isn’t solving it for you, could you clarify a couple of things about your reflashing process?

      Which SDK Manager version are you using?

      Are you completely erasing the target device before flashing? (This is usually an option within SDK Manager).

      Are you making any modifications during the SDK Manager setup process (e.g., installing additional packages at that stage)?

      Next Step:

      Please try some of these suggestions and let us know the results. Specifically, any insights from disabling/reinstalling Tracker or looking closely at the system logs would be very helpful.

      Reply

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