Jetson Orin Nano Flashing Error: USB Write Timeout

Issue Overview

Users are experiencing difficulties during the initial installation of the Jetson Orin Nano artificial intelligence kit. The specific problem occurs while attempting to flash the device from an Ubuntu 20.04 host computer. Despite following the manufacturer’s documentation, users continue to encounter a flashing error, which appears to be related to a USB write timeout issue.

The problem is affecting users who have purchased the Waveshare Jetson Orin Nano 8GB AI Kit. This issue is critical as it prevents users from completing the initial setup of their device, rendering it unusable for its intended purposes.

Possible Causes

1. USB Connection Issues: The error suggests a problem with the USB connection between the host computer and the Jetson Orin Nano board. This could be due to:

   • Faulty USB cables
   • Incompatible USB ports (e.g., USB 2.0 instead of USB 3.0)
   • Loose connections

2. Host Computer Configuration: The Ubuntu 20.04 host computer may have configuration issues that interfere with the flashing process, such as:

   • Outdated or incompatible drivers
   • Insufficient permissions for the flashing software

3. Flashing Software Problems: The software used for flashing might be:

   • Outdated or incompatible with the specific Jetson Orin Nano model
   • Incorrectly configured

4. Hardware Defects: There could be a hardware issue with the Jetson Orin Nano board itself, such as:

   • Damaged USB port
   • Faulty internal components

5. Power Supply Issues: Inadequate or unstable power supply to the Jetson Orin Nano board during the flashing process could cause timeouts.

Troubleshooting Steps, Solutions & Fixes

1. Verify USB Connection:

   • Try using a different, high-quality USB cable.
   • Ensure you’re using a USB 3.0 port on your host computer.
   • Check that the connection is secure at both ends.

2. Update Host Computer:

   • Ensure your Ubuntu 20.04 system is up to date:

     sudo apt update && sudo apt upgrade -y
     

   • Install any pending updates and reboot the system.

3. Check Flashing Software:

   • Verify you’re using the latest version of the flashing software recommended by Waveshare.
   • Re-download the flashing software and Jetson Orin Nano image to ensure file integrity.

4. Increase USB Timeout:

   • If possible, modify the flashing software configuration to increase the USB write timeout duration.
   • Look for options like --timeout or -t in the flashing command.

5. Use Recovery Mode:

   • Put the Jetson Orin Nano into recovery mode before flashing:
     1. Power off the board.
     2. Press and hold the recovery button.
     3. While holding the recovery button, power on the board.
     4. Release the recovery button after 2 seconds.
   • Attempt the flashing process again while in recovery mode.

6. Check Power Supply:

   • Ensure you’re using the recommended power supply for the Jetson Orin Nano.
   • Try a different power outlet or power supply if available.

7. Enable Verbose Logging:

   • Run the flashing command with verbose logging enabled to get more detailed error information.
   • Look for options like --verbose or -v in the flashing command.

8. Use Serial Debug Console:

   • Set up a serial debug console to get more detailed information about the flashing process.
   • Follow the guide provided by JetsonHacks for setting up the Serial Debug Console.

9. Contact Support:

   • If the issue persists, contact Waveshare support with the following information:
     • Detailed error logs from the flashing process
     • Host computer specifications
     • Jetson Orin Nano model and serial number
     • Steps you’ve already taken to troubleshoot

10. Consider RMA:

    • If all else fails and you suspect a hardware defect, consider initiating an RMA (Return Merchandise Authorization) process with the vendor.

Remember to document each step you take and the results, as this information will be valuable if you need to escalate the issue to Waveshare support or the Nvidia Jetson community forums.