Unable to Find JetPack 5.1.1 in NVIDIA SDK Manager

Issue Overview

Users are experiencing difficulty locating JetPack 5.1.1 within the NVIDIA SDK Manager. The problem occurs during the setup process for Jetson devices, specifically when trying to access and install JetPack 5.1.1. This issue impacts the user’s ability to set up and configure their Jetson device with the desired software version. The SDK Manager version reported in this case is 2.1.0.11682 for x86_64 architecture.

Possible Causes

1. Outdated SDK Manager: The installed version of SDK Manager might not be the latest, potentially lacking support for newer JetPack versions.

2. Caching Issues: Temporary files or cached data in the SDK Manager could be preventing the display of all available JetPack versions.

3. Network Connectivity: Poor or unstable internet connection might hinder the SDK Manager’s ability to fetch the latest software list.

4. Server-side Problems: NVIDIA’s servers could be experiencing issues, making certain JetPack versions temporarily unavailable.

5. User Account Permissions: Insufficient permissions or authentication issues with the NVIDIA account could limit access to certain software versions.

6. Software Conflicts: Other installed software or system configurations might be interfering with the SDK Manager’s functionality.

Troubleshooting Steps, Solutions & Fixes

1. Reboot SDK Manager and Host System

   • Close the SDK Manager completely.
   • Restart your host computer.
   • Relaunch the SDK Manager and log in again.
     This simple step resolved the issue for the original poster and should be tried first.

2. Use Archived Versions Parameter

   • Open a terminal or command prompt.
   • Run the SDK Manager with the --archived-versions parameter:

     sdkmanager --archived-versions
     

   This command will display older versions of JetPack that might not be visible in the default view.

3. Update SDK Manager

   • Visit the official NVIDIA Developer website.
   • Download and install the latest version of SDK Manager.
   • Restart your computer after installation.

4. Clear SDK Manager Cache

   • Close the SDK Manager.
   • Navigate to the SDK Manager cache directory (location may vary based on your operating system).
   • Delete the cache files.
   • Relaunch SDK Manager.

5. Check Network Connection

   • Ensure you have a stable internet connection.
   • Try connecting to a different network if possible.
   • Disable VPN or proxy services temporarily, if in use.

6. Verify NVIDIA Account

   • Log out of your NVIDIA account in SDK Manager.
   • Clear browser cookies and cache related to NVIDIA websites.
   • Log back into your NVIDIA account on the official website.
   • Relaunch SDK Manager and log in again.

7. Generate and Provide Logs

   • Run SDK Manager with logging enabled:

     sdkmanager --verbose > sdkmanager_log.txt 2>&1
     

   • Review the log file for any error messages or warnings.
   • If the issue persists, share this log with NVIDIA support for further assistance.

8. Check for System Conflicts

   • Temporarily disable antivirus or firewall software.
   • Ensure no other NVIDIA-related processes are running in the background.
   • Boot your system in safe mode and try running SDK Manager.

9. Use Alternative Download Methods

   • If SDK Manager continues to fail, consider downloading JetPack components manually from the NVIDIA website.
   • Follow the manual installation guide provided in NVIDIA’s documentation.

10. Contact NVIDIA Support

    • If all else fails, reach out to NVIDIA’s official support channels.
    • Provide detailed information about your system, SDK Manager version, and the steps you’ve already taken.

By following these troubleshooting steps, users should be able to resolve the issue of JetPack 5.1.1 not appearing in SDK Manager. Remember to always use the latest version of SDK Manager and keep your system up-to-date for the best compatibility and access to all available JetPack versions.