Jetson Orin Nano OS Installation Failure with SDK Manager

Issue Overview

Users are experiencing difficulties installing JetPack 5.1.1 on the Nvidia Jetson Orin Nano 8GB module using the SDK Manager. The installation process is not running properly, leading to failed OS installation attempts. This issue appears to be occurring with a custom carrier board from Waveshare, rather than the official NVIDIA DevKit. The problem has been encountered multiple times, even after successful installations in the past with both Orin Nano and Xavier NX modules.

Possible Causes

1. Incompatible Custom Board: The SDK Manager is designed to support NVIDIA DevKits and may not be compatible with custom carrier boards.

2. Hardware Issues: There could be problems with the USB connection or the carrier board itself.

3. Software Conflicts: Existing software or configurations on the system might be interfering with the installation process.

4. Incorrect BSP (Board Support Package): The custom board may require a specific BSP that is not included in the standard SDK Manager package.

5. Flashing Process Errors: Issues during the flashing process could be preventing successful installation.

Troubleshooting Steps, Solutions & Fixes

1. Verify Hardware Compatibility:

   • Confirm if the Waveshare board is designed to be compatible with NVIDIA DevKits.
   • If not compatible, contact Waveshare for the correct BSP and flashing instructions.

2. Check USB Connection:

   • Ensure you are using a high-quality, compatible USB cable.
   • Try different USB ports on your host computer.

3. Collect and Analyze Logs:

   • Use the SDK Manager to export logs:
     1. Click on the "export logs" button in the SDK Manager interface.
     2. Share the generated tarball for further analysis.
   • Capture UART (Serial Console) logs during the flashing process:
     1. Set up a serial debug console connection to the Jetson board.
     2. Use a terminal emulator to capture the output during the flashing process.
     3. Save and analyze these logs to identify specific error messages or failure points.

4. Use Correct Flashing Method:

   • If the board is confirmed to be compatible with NVIDIA DevKits:
     1. Attempt flashing using the SDK Manager.
   • If the board requires a custom BSP:
     1. Obtain the correct BSP from Waveshare.
     2. Follow Waveshare’s specific flashing instructions.

5. Clean Installation Attempt:

   • If possible, try a clean installation on a fresh board to rule out any existing software conflicts.

6. Contact Support:

   • If the issue persists, reach out to:
     1. Waveshare support for custom board-specific issues.
     2. NVIDIA developer forums for JetPack and SDK Manager related problems.

7. Consider Alternative Installation Methods:

   • If SDK Manager consistently fails, explore manual flashing methods or alternative tools recommended by Waveshare or the Jetson community.

Remember to document each step of the troubleshooting process, including any error messages or unexpected behavior. This information will be crucial for further debugging or when seeking assistance from NVIDIA or Waveshare support channels.