SDK Manager CLI Error: Unable to Detect NVIDIA Jetson Device via USB

Issue Overview

Users are experiencing difficulties when attempting to flash the Jetson Orin Nano 8GB Dev Kit with JetPack 5.1.1 using the SDK Manager CLI. The primary symptom is an error message stating "Could not detect correct NVIDIA Jetson device connected to USB." This issue occurs during the flashing process, despite the device appearing to be properly connected when checked with the ‘lsusb’ command. The problem impacts the user’s ability to complete the flashing process, effectively preventing the setup and use of the Jetson device.

Possible Causes

  1. Outdated JetPack Version: The error may be due to using an older version of JetPack that is not fully compatible with the Orin Nano.

  2. Virtual Machine Usage: Although the user claims to be using a native Ubuntu 20.04 host, the presence of ‘APX’ in the lsusb output suggests possible VM involvement. VMs are known to have issues with USB passthrough, especially during processes that involve USB disconnects and reconnects.

  3. USB Passthrough Configuration: If a VM is indeed being used, improper configuration of USB passthrough could prevent the SDK Manager from detecting the Jetson device correctly.

  4. SDK Manager Compatibility: There might be a compatibility issue between the specific version of the SDK Manager and the Jetson Orin Nano hardware.

  5. Driver Issues: The host system may lack the necessary drivers to properly communicate with the Jetson device in recovery mode.

Troubleshooting Steps, Solutions & Fixes

  1. Update to Latest JetPack Version:

    • Download and install the most recent version of JetPack (at least R35.3.1 or newer) from the NVIDIA Developer website.
    • Attempt the flashing process again with the updated JetPack version.
  2. Verify Native Host Environment:

    • Confirm that you are indeed using a native Ubuntu 20.04 installation and not a VM.
    • If using a VM is unavoidable, consult your VM software’s documentation for proper USB passthrough configuration.
  3. USB Passthrough Configuration (if using VM):

    • Identify the USB ID of the Jetson device (e.g., ID 0955:7523 for NVIDIA Corp. APX).
    • Configure your VM software to persistently pass through this specific USB ID.
    • Ensure the USB device remains connected even after disconnects and reconnects.
  4. Use SDK Manager GUI Instead of CLI:

    • If the CLI method continues to fail, try using the SDK Manager GUI for flashing.
    • Follow the official NVIDIA documentation for GUI-based flashing.
  5. Verify Recovery Mode:

    • Ensure the Jetson device is properly set to Force Recovery Mode before starting the flashing process.
    • Double-check the physical connections between the host PC and the Jetson device.
  6. Check USB Cable and Port:

    • Try using a different USB cable, preferably a high-quality one.
    • Connect the Jetson device to a different USB port on the host PC, preferably a USB 3.0 port.
  7. Update Host System:

    • Ensure your Ubuntu 20.04 host system is fully updated:
      sudo apt update
      sudo apt upgrade
      
  8. Install Additional Drivers:

    • Install additional USB and NVIDIA-related drivers:
      sudo apt install nvidia-driver-xxx linux-headers-generic
      

    Replace ‘xxx’ with the appropriate driver version for your system.

  9. Manually Flash Using L4T:

    • If SDK Manager continues to fail, consider manually flashing using the L4T (Linux for Tegra) package.
    • Follow the official NVIDIA documentation for manual flashing procedures.
  10. Contact NVIDIA Support:

    • If all else fails, reach out to NVIDIA Developer Support with detailed information about your setup and the steps you’ve tried.

Remember to document each step you take and the results, as this information will be valuable if you need to seek further assistance from NVIDIA or the community.

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